Privacy Policy

Aussie Game Hosts
Trading as Aussie Game Hosts
ABN: 42683716127

Last Updated: 30/01/2025

1. Introduction
1.1 Purpose of this Policy
This Privacy Policy explains how Aussie Game Hosts (“we,” “us,” “our”) collects, uses, maintains, and discloses information from users (“User” or “you”) of our websites, platforms, and any products or services we offer (collectively, the “Services”).
1.2 Scope
This Privacy Policy applies to all personal information we handle in the course of providing our Services. By using our website or Services, you signify your acceptance of this Privacy Policy and our Terms of Service. If you do not agree, please discontinue use of our Services.
1.3 Australian Privacy Principles (APPs)
We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in relation to the collection, holding, use, and disclosure of your personal information.

2. Personal Identification Information
2.1 Information We May Collect:
We may collect personal identification information from Users in various ways, including but not limited to:

• When Users visit our site or register an account.
• When Users place an order or rent a server.
• When Users fill out a form (eg., for competitions, rewards, or promotions).
• When Users contact our support team or otherwise interact with our Services.

2.2 Examples of Personal Information

• Name and/or username
• Email address
• Billing or payment details (e.g., PayPal transaction ID)
• Other details required for processing orders or providing customer support

2.3 Voluntary Provision
Users may choose to withhold personal information, but this may prevent them from engaging in certain activities or accessing certain Services.

3. Non-Personal Identification Information
3.1 Automatic Data Collection
We may collect non-personal identification information about Users whenever they interact with our Services. This may include:

• Browser type
• Device type (eg., desktop or mobile)
• Operating system
• Internet service provider (ISP) details
• IP address (in some cases treated as personal information under the APPs)
• Other technical data related to how Users connect to our Services

3.2 Purpose of Collection
We use this information to understand how Users engage with our Services, enhance user experience, and improve our offerings.

4. Web Browser Cookies
4.1 Use of Cookies
Our website uses "cookies" to enhance User experience. Cookies are small text files placed on your device to track usage, record preferences, or store login sessions.
4.2 User Choices
- You can configure your web browser to refuse cookies or alert you before accepting them, or refuse particular cookies when prompted.
- If you do so, please note that certain features of the Site may not function properly.

5. How We Use Collected Information
5.1 Primary Purposes
Aussie Game Hosts collects and uses personal information to:
- Provide and Manage Services: Provision orders, process transactions, and maintain your account.
- Customer Support: Address inquiries, technical issues, and other customer service requests.
- Improve User Experience: Analyse usage trends to enhance our Services.
- Send Periodic Emails: Inform Users about updates, news, promotions, or change in Services if they opt in to receive such communications.
5.2 Competitions & Promotions
If you participate in our contests, promotions, or surveys, we may use the information you provide to manage these activities, communicate results, or provide promotional updates.

6. How We Protect Your Information
6.1 Security Measures
We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, alteration, or disclosure. This includes:
- Secure Sockets Layer (SSL) encryption for data transfers where appropriate.
- Secure servers and restricted access protocols.
- Routine monitoring of our system for potential vulnerabilities or attacks.
6.2 No Guarantee
While we strive to protect your personal information, no data transmission or storage system is entirely foolproof. You acknowledge that you provide your personal information at your own risk.

7. Sharing Your Personal Information
7.1 No Sale or Rent of Personal Information
We do not sell, trade, or rent Users’ personal identification information to third parties.
7.2 Third-Party Service Providers
We may share generic aggregated demographic information not linked to any personal identification information with our business partners, affiliates, or advertisers for the purposes outlined above.
- In some cases, we use trusted third-party service providers to help us operate our business, such as payment processors (e.g., PayPal) or email newsletter services. These parties only have access to the personal information needed to perform their functions and are obliged to keep it confidential.
7.3 Legal Obligations
We may disclose personal information if required to do so by law or in response to valid requests by government or regulatory authorities (eg., compliance with a legal obligation).

8. Third-Party Websites & Services
8.1 External Links
Our Site or Services may contain links to external websites operated by third parties. We do not control or endorse the content, privacy policies, or practices of any third-party websites.
8.2 Independent Policies
When you leave our Site or Services, you become subject to the terms and privacy policies of the external site. We encourage Users to review the privacy policies of any third-party sites they visit.

9. Analytics & Tracking
9.1 Google Analytics
We use Google Analytics (operated by Google Inc.) to track and analyse usage of our Services. Google Analytics may set cookies on your browser or collect information on how you use the Site.
- Data Collected: Cookies and Usage Data
- Opt-Out: Users can install the Google Analytics Opt-out Browser Add-on to prevent data collection by Google Analytics.
9.2 Purpose of Analytics
Analytics services help us to monitor user interactions, improve our Services, and better understand our audience.

10. Accessing & Correcting Your Information
10.1 Right to Access
You have a right to access the personal information we hold about you. If you would like to download this information, please do so under the "Download my Data" widget, within your accounts "Account Settings" page, accessible by pressing the circular profile widget found at the top right of our dashboard.
Alternatively, you may contact us, and we can assist in doing this.
10.2 Right to Correction
If any information is inaccurate or out of date, you may correct it in the aforementioned "Account Settings" page, or you may request that we correct it, in which case we will respond to such requests within a reasonable timeframe.

11. Changes to this Privacy Policy
11.1 Updates
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page.
11.2 User Responsibility
We encourage Users to review this Privacy Policy periodically to stay informed about how we protect and use personal information. Your continued use of our Services after any changes are posted will be deemed your acceptance of those changes.

12. Your Acceptance of These Terms
12.1 Consent
By using our website or Services, you signify your acceptance of this Privacy Policy. If you do not agree, do not use our website or Services.

12.2 Continued Use
Your continued use of our website or Services following the posting of any changes to this Privacy Policy will be deemed your acceptance of those changes.

13. Contact Us
If you have any questions about this Privacy Policy, the practices of our Site, or your dealings with us, please feel free to contact: